Globe launches first online telco community in the Philippines




Globe Telecom lately commenced the first comprehensive online telco community in the Philippines that will enable both Globe and non-Globe users to explore, response, and learn about its goods and services.

Powered by Lithium Technologies, the world foremost in Social clientele know-how, the Globe Community (community.globe.com.ph) is a communal portal exclusively conceived to encourage knowledge-sharing of Globe goods and services with other users on diverse topics like account-related anxieties, service-usage tips, and other topics about its goods and services.

“At Globe, providing better clientele know-how is at the centre of everything we do. Nowadays people turn to online channels to search for help on problems and anxieties any time of the day or evening. That is why we have arrive up with a dedicated forum that will be an avenue for Globe customers or promise customers to combines, talk about, and resolve Globe associated anxieties and topics,” said Globe leader and Chief boss Officer Ernest Cu.

To list, a client can go to community.globe.com.ph, click on either the ‘Register’ or ‘Connect to Facebook’ from the top-right part of the website. one time listed simply click on ‘Join the Conversation’ to login.




Globe has furthermore tapped the services of Lithium communal Web in order to quickly respond to diverse investigations and mails regarding Globe on diverse communal newspapers channels like Twitter, Facebook, forums, and other online communal sites.

Lithium Social Web is the industry’s most comprehensive solution for communal customer care. conceived from the ground up to rendezvous the focused desires of clientele service groups, Lithium Social world wide web mechanically recognises, categorizes, and prioritizes communal mails on customer care and paths them to the right set of resources, maximizing agent efficiency.

Lithium older Vice President, APAC, Charles Hough said, “Globe is a pioneer in the Philippines and the broader APAC region in the evolution of the social customer know-how. We are respected to colleague with Globe and thrilled to have delivered the first foremost milestone in this communal transformation initiative.”

Globe joins a strong roster of Lithium purchasers in the APAC region encompassing Indosat, Starhub, Commonwealth Bank of Australia, Telstra and Vodafone Australia. Lithium has a verified track record over global industries, encompassing assisting four out of five of the world’s largest telecommunications companies.


About Globe
Globe is a premier full service telecommunications company in the Philippines, assisting the desires of consumers and businesses over an entire suite of goods and services encompassing mobile, repaired, broadband, data attachments, internet and organised services. Its principals are Ayala company and Singapore Telecom who are acknowledged industry leaders in the Philippines and in the district. For more data, visit www.globe.com.ph.

About Lithium Technologies

Lithium assists companies unlock the passion of their customers. Lithium software forces astonishing communal clientele Experiences for more than 400 iconic emblems encompassing AT&T, BT, Best purchase, Indosat, Sephora, Skype and Telstra. Lithium helps businesses grow brand advocacy, drive sales, decrease charges and accelerate discovery to conceive a emblem territory that redefines the clientele know-how. For more data, visit http://www.lithium.com, or attach with us on Twitter, Facebook and our own brand territory – the Lithosphere. Lithium is personally held with corporate headquarters in Emeryville, Calif. and agencies in Europe, Asia and Australia.
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